Wide-Format Printers Talk About How They Are Thriving

From left: Ann Marie Lentz, Serigraph; John Rhodes, Colorchrome; and Jamie Herand, Orbus Visual Communication at a panel session at PRINTING United Expo.

At PRINTING United Expo, being held this week in Atlanta, Georgia, the editorial director for PRINTING United Alliance, Denise Gustavson, hosted a panel session taking a closer look at How to Survive and Thrive in Turbulent Times. She was joined by Jamie Herand, vice president of graphic operations, Orbus Visual Communication; Ann Marie Lentz, COO, Specialty Print Division, Serigraph; and John Rhodes, president, Colorchrome.

The panel started off taking a closer look at the challenges they’ve faced in the last few years — challenges that were echoed around the room as audience members agreed they faced the same issues. The panel generally agreed the top challenges they have had to overcome include:

• Customer needs have changed drastically, especially in verticals such as retail, restaurants, travel, and hospitality.
• Supply chain struggles — both in getting the right materials at the right times, as well as rapidly increasing prices — put pressure on margins that were difficult to keep up with.
• Staff turnover during the COVID years left shops with labor challenges they are still trying to overcome today.

“So how do we fix these things,” Gustavson asked the panel.

Rhodes noted that as far as supply chain is concerned, there is only good news to be had. “Now that everyone is back to work full time, the supply chain issues have eased,” he said. As far as pricing goes, at the height of the pandemic prices were as much as 30% higher than they were pre-2020; today they are only about 10% higher, a marked decrease. “It has really eased tremendously,” he noted. “Competition has forced them back down somewhat.”

On the staffing side, Herrand noted that her shop ultimately was forced to furlough most of the staff — most of whom decided not to return when things started opening up again. “So we ore or less started over with staffing,” she said. “So one of our focuses going forward is offering different training and courses.” Her company has hired a trainer, and has dedicated resources to creating documented instructions for different jobs and roles, for example. “There is still a long ways to go,” she said, “but we’re headed in the right direction.”

Lentz pointed out that her shop, which pre-pandemic was heavily into businesses in verticals such as retail and restaurants, was forced to pivot. “Challenge is a great way to describe the last few years,” she said. “This caused us to pivot into different areas. We invested in fabric printing to try and diversify.”

Actions to Take

Just agreeing that they have faced the same challenges as most other wide-format printers isn’t enough though. The panel went deeper, taking a look at some of the strategies that worked for them to overcome those difficult times, and advice they took away from it to share with others.