More than $2,200 in Refunds for 68 Shipments
For one small business, partnering with 71lbs (Booth 1961) was a “no brainer.” This 71lbs customer relies heavily upon the on-time delivery of expedited packages. Identifying refunds and filing claims on late deliveries was no longer a viable solution as their shipping volume increased. The ability to claim the shipping refunds the business is entitled to, without investing the business’ time and resources, is invaluable. 71lbs’ service allows this company to hold their shipping carrier accountable, as well as to better manage their customer relationships by offering a higher level of service. Previously, they had to wait two weeks for FedEx to approve or deny the refund on the account before giving a refund. Now, they do so immediately, saving time and money.
According to the company’s General Manager, “As a business, we find that customers do not always notify us of situations when shipments arrive late. However, in this case, we are eligible for refunds. 71lbs ensures that we don’t leave money on the table.”