Jose Li

Jose Li

Jose Li is founder and CEO of 71lbs.

Why Being Rejected for a Refund Isn’t the End of the Matter

Would you accept being charged extra if FedEx damaged your package before it reached the customer? Most certainly you wouldn’t, nor should they, if they were told the label had somehow been compromised. The label is a part of the package, after all, and this makes it part of the carrier’s responsibility.